Delivery, Returns, Terms & Conditions
Product prices are as shown and exclude delivery charges unless otherwise stated. We reserve the right to amend prices at any time, either increases or reductions in price.
We try to ensure that product information and colours are accurate. Due to the nature of photography, product colours may appear slightly different to the pictures on this website.
Some products are handmade, this means that slight variations in size and colour may occur.
All items are subject to availability. We endeavour to keep the stock levels up to date on the website, but if an item that you have ordered is out of stock we will notify you as soon as possible by email.
If you are not happy with your purchase you can return your item for a refund or an exchange within 30 days. You will be responsible for the return shipping costs.
To return your order please follow the instructions on the packing slip enclosed in your parcel and return it with your item. All parcels are sent back at your own risk. We would advise using recorded delivery as the parcel is not our responsibility until we sign for it.
Please note that the right to cancel and return for a refund does not apply to the following: “personalised goods or goods made to a consumer’s specification” – this includes all bespoke custom orders either placed on the website, by email or over the phone.
We will only accept the return of item/s if sent back in original unused condition.
We aim to apply all refunds & despatch exchange items within 48 hours of the day they are received, although it can take longer during busy periods such as Christmas & sale periods.
We offer free exchanges on UK full price orders only. There will be a £4.99 P&P charge for all sale exchanges. International exchanges will be subject to the same delivery charge as the initial order (stated above)
Christmas Returns Policy
We have extended our returns policy over Christmas for gift orders placed in November and December. For such orders, you will have until 15th January to return unused/ unworn items to us.
We understand that your privacy is important. If you have ordered from us or have asked to be included in our database, we will keep a record of your personal details, and will only use this information for monitoring orders, and to keep you up to date by email with new products and special offers, when appropriate.